Our Privacy Promise
With your consent the information you provide will be kept private and confidential and used to help support your customer relationship with Time Health Ltd. The information you provide us with is used to help you navigate our website effectively as well as making you aware of special offers and other updates from Time Health Ltd. We may share anonymous/anonymised information with third parties of Time Health Ltd. We keep your information confidential, in accordance with the General Data Protection Regulation (GDPR) (EU) 2018 and will not use it for any other purpose.
We recommend reviewing your data protection rights listed on the ICO website (https://ico.org.uk/for-the-public/) for further information.
We collect marketing data including data about your preferences in receiving marketing from us as well as your communication preferences. We process this data to allow you to take part in our promotions such as competitions, prize draws and giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful reason for this processing is our legitimate interests which in this case are to see how customers use our products/services in order to improve them and to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant content and advertisements to you (including Facebook adverts or other display advertisements) and to measure the effectiveness of the marketing we serve to you. Our lawful reason for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or our legitimate interest to grow our business.
What information is collected?
If you register, log in or submit information through our website, we will know who you are and your activities when using our website and the contact information you provide us will be saved on our systems. We do not hold onto any payment data.
When you place an order with Time Health Ltd we gather and utilise information such as your email address and delivery address. Likewise, a contact telephone number may be required so that Time Health Ltd or our courier/postal services can get in touch with you if important. The personal information you provide us with will be processed in accordance with GDPR.
What do we do with the collected information?
Once collected we use the data for internal record keeping and, with your consent, keeping you up to date with new products, offers and updates. We will also use the data to improve our services and website.
Who do we share this information with?
We may share your information with third party partners acting on behalf of Time Health Ltd. The information will only be used to fulfil a service and processed in accordance with GDPR.
How do we protect your data?
We take special care in protecting your data. We have physical and digital measures in place to ensure it is kept secure at all times.
We guarantee to never discharge any of your details to third parties for marketing purposes other than our own. We agree completely with the information protection and consumer legislation implicit rules, we will treat your information as completely private.
How can you access the data?
As part of the GDPR regulations you have a right to access the information we hold on you. If you wish to obtain a copy of the information we keep on you, you can do so by contacting us by email and we will send you a document containing all the information we hold on you.
How can I cancel my account?
In accordance with GDPR, you have the right to cancel your account and anonymise your data. To do this, contact us by phone or email and one of our advisers will assist you. Due to legal requirements, invoices, credit notes & sales orders will remain.
Please note that this action is not reversible. Should you wish to order from us after you have anonymised your data, you will have to sign up for a new account.
Unsubscribing from Newsletters
You may unsubscribe at any time from our newsletters. To unsubscribe from our newsletter, either call or email and one of our advisers will remove you from the mailing list. Alternatively, you can click the “unsubscribe” link which is at the bottom of every newsletter we send.
To unsubscribe from our email newsletter, please click the “unsubscribe” link on the footer of all mailings.
Time Health Ltd uses two third party secure payment providers, Sagepay and Paypal to take your payment details. Time Health Ltd at no point handles your payment details nor have the ability to store them in any way.
If you would like further information about the way that Sage Pay ensure your security, please see their Security Policy http://www.sagepay.co.uk/policies/security-policy.
The SagePay payment system will require CVV2/CVC2 verification during the payment process. if you would like further information about the way that Paypal ensure your security, please see their Security Policy https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security.
Sometimes our site may contain connections to different sites. However, once you have accessed these connections and have left our site we cannot be held responsible for the security and protection of any information which you provide while going to and utilising these sites.
We hold the rights to change our policy at any stage without any notice given. If there are any inquiries, remarks or requests please contact us.
Here is a list of cookies that we use on our website:
_ga – This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid – This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
_gat – This cookies is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
rur – The cookie is set by Instagram to enable the user to browse through the website securely by preventing any cross-site request forgery.
urlgen – The cookie is set by Instagram to enable the user to browse through the website securely by preventing any cross-site request forgery.
csrftoken – This cookie is associated with Django web development platform for python. Used to help protect the website against Cross-Site Request Forgery attacks.
mid – The cookie is set by Instagram. The cookie is used to distinguish users and to show relevant content, for better user experience and security.