EU ORDERS AND BREXIT UPDATE: 15/4/2021
We have had to stop orders to Germany until new procedures are made clear from the German customs.
For the below countries we are now using DPD Taxes, Duties and Fees Pre-Paid. With this service, TIME HEALTH Ltd pay your VAT/TAX and import fees so you do not have to worry about paying anything extra in your own country. This avoids extra delays and significantly speeds up shipping times.
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland.
For all other EU destinations, we are now using National Post Tracked service for orders under £100 in value. Please, however, keep in mind that in all countries the national postal service is taking double the time and sometimes a lot longer, due to Covid restrictions at customs. Your national post tracking number will be sent via email when we ship your item and can be tracked on the Royal Mail website: https://www.royalmail.com/track-your-item#/
Fees for National Post Customers:
1. National Post Customers orders are now VAT FREE.
2. You will however be charged VAT on entry to your EU country. VAT will vary between country.
3. The shipping service will charge a fee for collecting the VAT from you.
National Post fees vary between EU countries.
Once your package has been cleared at customs in the EU (which for National Post Tracked can take some time) you will be informed either by letter or card with National Post Tracked or either email or letter from DPD.
We are slowly replenishing our stock on Amazon.de which will ship to most EU countries. Bear in mind this is a slow process due to all the new regulations and shipping requirements post Brexit.
We really value our EU customers and are making every effort to continue supporting you as you have supported us.
UK Orders under £40: Free Royal Mail first class postage is offered with the option to upgrade for £1.99 to Royal Mail Tracked 24 which is a fully tracked service and guaranteed. During Covid we recommend choosing Tracked 24 if you require your purchase urgently.
Please Note: Royal Mail first class is not a tracked service, only a delivery confirmation service, so you cannot track you purchase.
UK Orders Over £40: Free Royal Mail Tracked 24
UK Orders Over £150: Free Royal Mail Special Delivery 1pm Next Day
All Royal Mail tracked items can be tracked on the Royal Mail website: https://www.royalmail.com/track-your-item#/
Orders placed Monday to Friday before 2.30pm are shipped the same day. Orders placed Saturday, Sunday or bank holidays will be shipped on the next working day.
United Kingdom bulk orders are shipped tracked and signed next day via UPS or DPD.
Channel Island orders are VAT FREE. We strongly recommend upgrading to our Royal Mail tracked 24 service for the channel islands due to Covid. Reports from some customers say they are taking weeks to arrive by standard Royal Mail first class.
Outside the EU:
All international orders are VAT FREE.
We ship to most countries outside of the EU that have a national post tracked service. If your country does not offer a national post tracked service we will not ship there due to such a high % of post going missing without a tracked service.
Shipping times vary between countries and especially during Covid are much longer than normal. Your tracking number will be sent via email when we ship your item and can be tracked on the Royal Mail website: https://www.royalmail.com/track-your-item#/
Please bear in mind that these delivery times are approximations and don’t include weekends and during busy periods delivery may be slightly longer. eg: Covid/ Christmas/Postal strikes etc.