Returns Policy

Returns policy

Product not received

We sincerely apologize in the event that you do not receive your product. To receive a replacement you must inform us that you have not received your product within 21 days from the day you placed your purchase.

If your product is not required anymore.

If you have ordered a product and you no longer require it you must notify us within 14 days under our 14 day return policy.
Contact us to acquire a returns number, this should be clearly shown on the outside of the packaging.
You, the buyer is responsible for return postage and must get the proof of posting or tracking details.
All products must be returned unused and unsealed as they were sent to you.
Please note refunds exclude postage and packaging charges.

Damaged/faulty products

We sincerely apologize in the event that you have received a damaged or faulty product. This is very uncommon and we know how disappointing this can be. If you believe that your product is defective, please contact us with your name and order number and let us know precisely what the fault is so we can arrange a replacement for you.

Wrong product purchased

If you purchased the wrong product you have 14 days to return the item in an unused state.
Contact us to acquire a returns number, this should be clearly shown on the outside of the packaging.
You, the buyer is responsible for return and must get the proof of posting or tracking details.
Please note refunds exclude postage and packaging charges.

Who pays for a return?

Unless a mistake has been made on our behalf all returns should be paid for by the buyer. You should send the products back yourself utilizing a tracking service.

Please ensure that you keep your confirmation of return receipt until you've you have received an email from us confirming that we have handled and refunded you.

None of the above proclamation influence your statutory rights.

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